Resume

Director, OIT Web Publishing and Development

University of Texas at Arlington, May 2024 – present

Assistant Director, OIT Web Publishing and Development

University of Texas at Arlington, December 2023 – May 2024

Responsible for managing and coordinating the design, development, integration, testing, and maintenance of web pages, media publishing, application customization, and software development services to support the University.

  • Web Platforms
    • Maintain web publishing platforms for the University in Internet, Extranet, and Intranet.
    • Provide services that allow departments, researchers, and faculty to publish text and media to support the mission of the University.
    • Provide and maintain tools for measuring utilization and consumption of Internet-facing resources.
  • Software Development
    • Provide design, implementation, and maintenance services for custom applications.
    • Perform regular review of custom application portfolio to measure effectiveness and determine a product lifecycle for each application.
    • Maintain coding standards aligned with university policy and industry best practices.
  • Application Integration
    • Provide consultation services for the adoption of new enterprise-scale applications by the University.
    • Provide customization, configuration, and management services for enterprise-scale application for the University.
  • Talent and Operational Management
    • Oversee Interviewing and hiring software developers and other technical staff.
    • Establish and measure software development goals and standards.
    • Manage budgets and distribution of resources.
    • Oversee and collaborate on coding and programming for various projects.
    • Establish and maintain a mechanism for customer commitment management and cost recovery of some services rendered to the University.
  • Documentation and Quality Control
    • Establish university standards for software development best practices including version control, code review, change management, regression testing, unit testing, documentation, etc.
    • Provide consultative services to other teams and departments on university standards and practices.

Manager, OIT Web Hosting Services

University of Texas at Arlington, April 2021 – December 2023

  • Managing the direction, planning, development and implementation of Web Hosting Services for the faculty, staff, and researchers at the University.
  • Assisting with the planning, design, development, and ongoing maintenance of websites in CampusPress (WordPress), Cascade, Sitecore, and LAMP environments.
  • Overseeing both staff and student workers implementing hosting services, developing and maintaining key online services and resources, managing on-premise and cloud-based servers, and providing accessibility consulting and remediation.
  • Monitoring web services for university compliance with federal, state, and institutional laws and policies governing the content, security, and accessibility.
  • Providing direct support to campus faculty, staff, and students regarding UTA’s Web Hosting Services.
  • Developing and overseeing the documentation of processes, best practices, and administrative tracking tools.

Independent Consultant/Contractor

Renaissance Solutions, August 2014 – present

  • Providing strategic consulting and advisory services, including business process and organization; web development; digital communications; and IT security, software, and support.
  • Curating and managing web, content, and learning/leadership efforts.
  • Developing websites, communications, and other branding pieces for a wide range of audiences.
  • Served as caregiver and power of attorney for ailing family member who passed in 2016.

Analytics, Innovation, and Marketing Strategy Consultant

ePayResources, March 2020 – present

  • Defining, developing, and implementing forward-looking analytics, innovation, and marketing strategies to support organizational objectives.
  • Engaging members of the senior management team to facilitate cross-department collaboration that ensures that all data, marketing, and technology solutions positively support evolving strategy, delivery, and member service/support needs.
  • Providing leadership and input into and ongoing support of current and new processes and products throughout the organization.
  • Determining reasonable and achievable metrics for success across marketing, innovation, digital presence, and process transformation.
  • Providing oversight of and input into copy writing, graphic design, and product content, ensuring deliverables are on point with the brand voice and agreed-upon messaging.

Marketing and Communications Manager

LKQ Remanufacturing, June 2020 – Mar 2021

  • Developing effective online marketing, communication, and social media plans.
  • Curating and managing web, content, and learning/leadership efforts.
  • Implementation of online resource for processes, education, and reference.
  • Providing insight regarding intranet, internal development, customer service, and operations.
  • Producing improved internal communications and information sharing opportunities.
  • Designing, developing, and implementing functional and easy-to-use websites.
  • Updating branding and logos and establishing branding guidelines.
  • Managing SEO/SEM, traffic, and conversions for multiple brands/websites.
  • Streamlining and integration of customer surveys/feedback.
  • Integrating web functionality with internal legacy and planned systems.
  • Handling occasional media-related initiatives, including press releases, interviews, or company statements.

Web and Online Marketing Manager

LKQ Remanufacturing, September 2018 – June 2020

  • Designing, developing, and implementing functional and easy-to-use websites.
  • Updating branding and logos and establishing branding guidelines.
  • Managing SEO/SEM, traffic, and conversions for multiple brands/websites.
  • Developing online marketing and social media plans.
  • Streamlining and integration of customer surveys/feedback.
  • Implementation of online resource for processes, education, and reference.
  • Curating and managing web, content, and learning/leadership efforts.
  • Integrating web functionality with internal legacy and planned systems.
  • Providing insight regarding intranet, internal development, customer service, and operations.

Publishing and Digital Innovation

American Heart Association, January 2015 – March 2015

  • Providing strategic consulting and advisory services, including business process and organization; web development; digital communications; and IT security, software, and support.
  • Defining, developing, and implementing forward-looking analytics, innovation, and marketing strategies to support departmental and organizational objectives.
  • Engaging web and communications team to facilitate cross-department collaboration that ensures that all data, marketing, and technology solutions positively support evolving strategy, delivery, and member service/support needs
  • Providing leadership and input into and ongoing support of current and new processes and products.

Operations Director, Digital Team Lead

American Mensa, May 2005 – August 2014

  • Provided technology and communications vision and leadership through tactical and strategic planning.
  • Analyzed and implemented solutions based on complex organizational needs.
  • Forecast and managed all IT, digital, and capital expenditures, in addition to the management of other Board-based committee budgets.
  • Served in the Executive Director’s place when necessary and interacted with a broad range of board-level officers, appointees, and members.
  • Shaped direction of leadership training resources and tools and coached staff across departments in support best practices.
  • Served as project manager and primary designer of multiple communication efforts, showcasing a broad, diverse membership.
  • Coordinated with SMEs regarding new projects, programs, and online services as well as the review, valuation, and update of older tool sets.
  • Worked with volunteer leaders to assess, determine functional gaps, and develop an overarching curriculum for chapter officers.
  • Shaped direction for leadership management tracking tools and prototype organizational leadership website.
  • Managed SEO and SEM activities, provided traffic analysis, and course-corrective decisions through implementation and ongoing maintenance.
  • Maintained fluency with both front-end and server-side technologies.

Information Technology Director, Web Lead

American Mensa, May 1997 – May 2005

  • Researched new technologies, developed implementation plans, and managed multiple, simultaneous projects to ensure continued growth.
  • Provided oversight and development of primary and peripheral websites, including design, content management, and staff oversight.
  • Managed staff and consultants responsible for web content, application development, and maintenance of all hardware, software, network, and telecommunications.
  • Provided stability and usage reporting on all IT and digital efforts.
  • Provided efficient and proactive end-user support for staff, members, and the public.
  • Anticipated issues, proactively addressed potential issues, and improved processes to optimize performance and value over time.

Senior Analyst, Networks and New Technologies

ABC Radio Networks, March 1995 – May 1997

  • Researched and developed implementation plans for new technologies and other special projects.
  • Coordinated IT needs with department heads regarding requirements, processes, and implementation.
  • Served as a creative and innovative resource in brainstorming new projects.
  • Maintained stable, networked systems for multiple locations in the U.S.
  • Provided planning, implementation, and support of networking and business software products.
  • Defined networking standardization and security enforcement.